- Shipping time and handling
Standard processing time: All orders will be dispatched within 15 to 30 working days after placement (excluding holidays).
Delay Notice: Customized products or peak season orders may be slightly delayed. We will notify you of the latest progress via email. - Delivery range and logistics
Shipment location: All goods are dispatched from the warehouse in Austria, covering major European countries such as Germany, France, Italy, etc.
International transportation: Global delivery is supported. Additional shipping fees or extended delivery times may occur in remote areas. The settlement page will automatically calculate the charges. - Freight and customs duties
Within Europe: Free shipping for orders over €150, and a standard shipping fee of €9.99 will be charged for orders less than €150.
Outside Europe: Freight charges are calculated based on destination and weight, and customs duties are borne by the buyer (in accordance with local customs policies). - Logistics tracking and signature for receipt
After shipment, you will receive a confirmation email containing the logistics tracking number and the tracking link.
Please check the appearance of the package in time. If any damage or loss is found, please contact contact@homedecorass.com within 48 hours after signing for it and provide photo evidence. - Returned and undelivered packages
Transportation damage: Free return and exchange are supported. A damage certificate issued by the logistics company is required.
Logistics loss: If the package is not updated within 30 days after the estimated delivery time, we will re-ship it or offer a full refund.